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Restaurant General Manager - Boston

Department
Restaurant & Retail
Location
Boston, MA
Reporting Relationships
Region Manager
Direct Reports
Multiple
FLSA Status
Full-time | Exempt

Summary

Restaurant General Manager – Faneuil Hall, Boston

NOTE:  In order to be considered for employment interested candidates must submit their resume electronically to https://www.gccweb.ghirardelli.com/jobs       

*Please note when applying for this role online:

  • Use Internet Explorer only
  • Once you click the apply button, you will be redirected to a list of our positions.
  • All positions are listed in alphabetical order. Please locate your position and click apply again.
  • Lastly skip over the section where it says Select any relevant skills you may have’ (unfortunately this section is not working with our system, and we are working to fix it)

Division: Restaurant & Retail

FLSA Status: Exempt

Reports to: Regional Manager

Direct Reports: Multiple

Location: Boston, MA  - Faneuil Hall

Summary:

The general manager will be the person most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the company and its reputation.  The general manager will ensure that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.   

Scope of Responsibilities

General Management

  • Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
  • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
  • Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

Restaurant and Retail Operations

  • Establishes and effectively prioritizes daily store activities
  • Upholds the values of exemplary customer service by modeling behavior and leadership
  • Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
  • Responds in a timely manner to all escalated customer service issues
  • Maintains high standards of cleanliness, food/product safety, and branding requirements
  • Properly uses MICROS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
  • Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
  • Works in conjunction with regional manager and finance department to establish profit and loss for the store
  • Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

  • Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
  • Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices

Specific Knowledge & Skills

  • Clear, professional, and effective oral and written communication
  • Team-building skills of empathy, rapport-building, delegation, and empowerment
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Strong proficiency with Word, Excel, PowerPoint, and Outlook
  • Ability to conduct evidence-based business forecasting for sales, growth, and resource needs
  • Knowledge of point of sale systems, such as MICROS
  • Broad knowledge of restaurant or retail management theory and techniques
  • Knowledge of Hot Schedules or similar system

 

Education & Work Experience

  • High school diploma or GED required
  • Associate or higher degree preferred, especially with culinary or managerial emphasis
  • Three or more years of related experience in the restaurant or retail field at a managerial level
  • Prior experience at a high-volume, casual dining establishment in a general manager preferred

 

NOTE:  In order to be considered for employment interested candidates must submit their resume electronically to https://www.gccweb.ghirardelli.com/jobs       

*Please note when applying for this role online:

  • Use Internet Explorer only
  • Once you click the apply button, you will be redirected to a list of our positions.
  • All positions are listed in alphabetical order. Please locate your position and click apply again.
  • Lastly skip over the section where it says Select any relevant skills you may have’ (unfortunately this section is not working with our system, and we are working to fix it)

Division: Restaurant & Retail

FLSA Status: Exempt

Reports to: Regional Manager

Direct Reports: Multiple

Location: Boston, MA  - Faneuil Hall

Working Conditions

  • Must have the ability to travel occasionally to meetings within the US

Address

Ghirardelli Ice Cream & Chocolate Shop
Faneuil Hall,
Boston MA

We are an Equal Opportunity Employer.

About Ghirardelli

The Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.

Incorporated in 1852 and in continuous operation ...

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Benefits Overview

At the Ghirardelli Chocolate Company, we offer broad range of benefits to our exempt and non-exempt employees. These may include the following:

  • Medical/dental/vision plans
  • Flexible time off
  • Paid holidays
  • Life insurance
  • 401(k) retirement ...

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