Retail Associate Chocolateer - Lathrop

Restaurant & Retail
Lathrop, CA
Reporting Relationships
General Manager
Direct Reports
FLSA Status
Part-time | Non-Exempt


Apply online on Ghirardelli's website via the following link:

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The Ghirardelli Factory Outlet in Lathrop, CA is looking for guest-oriented, out-going employees to Greet, Merchandise, Stock, and Sell our legendary line of chocolate and retail products while providing excellent Guest Service.

Sunshine is now being hired! We offer competitive wages based upon experience.

We have positions available for all shifts- working nights, holidays, and weekends are required.

If you love Chocolate, have a desire to deliver Exceptional Guest Service, want to work in a Premium Concept, and are looking for an opportunity to work with a company with a fun, professional atmosphere, then apply today!

Scope of Responsibilities


  • Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
  • Process purchases according to Company guidelines and protocols
  • Bag purchases according to Company guidelines and Guest requirements
  • Entice Guests and increase Check Transactions utilizing Up-sell techniques
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing

  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display

Guest Service

  • Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Maintain professional demeanor in all inquiries and encounters with Guests
  • Utilize the approved Company Protocol when answering the shop phone
  • Assist Co-workers, Supervisor, and Management in providing superior Guest Service
  • Gift-wrap as needed , items for sale per Company Guidelines and Standards
  • Offer samples of approved product to all Guests

Maintenance and Sanitation

  • Maintain levels of sanitation and cleanliness in regards to floors and trash receptacles
  • Maintain the stockroom in a clean and orderly fashion per Company Guidelines
  • Follow Food Safety guidelines for product safety
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition

Specific Knowledge & Skills

  • Basic math computation skills relevant to the requirements of the position
  • Strong oral and written communication skills relevant to the requirements of the position

PLEASE NOTE:   To be considered a candidate interested Parties MUST apply online at   

Qualified applicants will be contacted for an interview!


Ghirardelli Ice Cream Shop & Factory Outlet
11980 S. Harlan Rd.
Lathrop, CA 95330

We are an Equal Opportunity Employer.

About Ghirardelli

The Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.

Incorporated in 1852 and in continuous operation ...


Benefits Overview

At the Ghirardelli Chocolate Company, we offer broad range of benefits to our exempt and non-exempt employees. These may include the following:

  • Medical/dental/vision plans
  • Flexible time off
  • Paid holidays
  • Life insurance
  • 401(k) retirement ...