Restaurant & Retail Manager - Orlando FL

Restaurant & Retail
Orlando, FL
Reporting Relationships
Region Manager
Direct Reports
FLSA Status
Full-time | Exempt


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The manager will be the person most directly responsible and accountable for all aspects of managing our location and upholding the high standards of the company and its reputation.  The manager will ensure that the location operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.    At the end of the baseball season, upon satisfactory performance, the incumbent will convert into a management role in one of our other local San Francisco locations.

Scope of Responsibilities


  • Ensures the well-being of location and its employees through effective management of safety and risk, including prevention, escalation, and response
  • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
  • Works closely with personnel, location and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

Restaurant and Retail Operations

  • Establishes and effectively prioritizes daily location activities
  • Upholds the values of exemplary customer service by modeling behavior and leadership
  • Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
  • Responds in a timely manner to all escalated customer service issues
  • Maintains high standards of cleanliness, food/product safety, and branding requirements
  • Properly uses MICROS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
  • Works in tandem with regional manager to establish location plans that are attainable and growth-oriented
  • Works in conjunction with regional manager and finance department to establish profit and loss for the location
  • Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

  • Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
  • Develops location personnel, especially the management team, using coaching, mentoring, and empowerment practices

Specific Knowledge & Skills

  • Clear, professional, and effective oral and written communication
  • Team-building skills of empathy, rapport-building, delegation, and empowerment
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Strong proficiency with Word, Excel, PowerPoint, and Outlook
  • Ability to conduct evidence-based business forecasting for sales, growth, and resource needs
  • Knowledge of point of sale systems, such as MICROS
  • Knowledge of HotJobs scheduling system or similar system preferred
  • Broad knowledge of restaurant or retail management theory and techniques

Education & Work Experience

  • High school diploma or GED required
  • Associate or higher degree preferred, especially with culinary or managerial emphasis
  • Three or more years of related experience in the restaurant or retail field at a managerial level
  • Prior experience at a high-volume, casual dining establishment in a manager or supervisory role preferred

Working Conditions

  • Ability to travel to various locations across the country


<p><a href=”/locations-events/ghirardelli-locations/orlando-fl”

>Ghirardelli Ice Cream &amp; Chocolate Shop</

a><br>Downtown Disney<br>1710 E. Buena Vista Dr., Bldg.7

<br>Orlando, FL 32830</p>

We are an Equal Opportunity Employer.

About Ghirardelli

The Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.

Incorporated in 1852 and in continuous operation ...


Benefits Overview

At the Ghirardelli Chocolate Company, we offer broad range of benefits to our exempt and non-exempt employees. These may include the following:

  • Medical/dental/vision plans
  • Flexible time off
  • Paid holidays
  • Life insurance
  • 401(k) retirement ...