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Hourly Assistant Manager- San Leandro

Department
Restaurant & Retail
Location
San Leandro, CA
Reporting Relationships
General Manager
Direct Reports
None
FLSA Status
Full-time | Non-Exempt

Summary

NOTE: In order to be considered for employment interested candidates MUST submit their resume electronically to https://www.gccweb.ghirardelli.com/jobs

*Please note when applying for this role online:

  • Use Internet Explorer only
  • Once you click the apply button, you will be redirected to a list of our positions.
  • All positions are listed in alphabetical order. Please locate your position and click apply again.
  • Lastly skip over the section where it says Select any relevant skills you may have’ (unfortunately this section is not working with our system, and we are working to fix it)

 

Division: Restaurant & Retail

FLSA Status: Non Exempt/Hourly

Reports to: General Manager

Direct Reports: None

Location: Factory Store, San Leandro, CA

 

The hourly assistant manager will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The hourly assistant manager will ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.  

 

Scope of Responsibilities

Store Management

  • Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
  • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
  • Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

Restaurant and Retail Operations

  • Effectively prioritizes daily store activities in conjunction with general manager
  • Upholds the values of exemplary customer service by modeling behavior and leadership
  • Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
  • Responds in a timely manner to all escalated customer service issues
  • Maintains high standards of cleanliness, food/product safety, and branding requirements
  • Properly uses MICROS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
  • Assists general manager in establishing store plans that are attainable and growth-oriented
  • Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

People Management

  • Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
  • Develops store personnel, especially store supervisors, using coaching, mentoring, and empowerment practices

Specific Knowledge & Skills

  • Clear, professional, and effective oral and written communication
  • Team-building skills of empathy, rapport-building, delegation, and empowerment
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Strong proficiency with Word, Excel, PowerPoint, and Outlook
  • Ability to conduct evidence-based business forecasting for sales and resource needs
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail management theory and techniques

Education & Work Experience

  • High school diploma or GED required
  • Associate or higher degree desirable
  • Two or more years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level

 

NOTE: In order to be considered for employment interested candidates MUST submit their resume electronically to https://www.gccweb.ghirardelli.com/jobs

*Please note when applying for this role online:

  • Use Internet Explorer only
  • Once you click the apply button, you will be redirected to a list of our positions.
  • All positions are listed in alphabetical order. Please locate your position and click apply again.
  • Lastly skip over the section where it says Select any relevant skills you may have’ (unfortunately this section is not working with our system, and we are working to fix it)

Address

Ghirardelli Factory Outlet
1111 139th Avenue< br>San Leandro, CA 94578

We are an Equal Opportunity Employer.

About Ghirardelli

The Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.

Incorporated in 1852 and in continuous operation ...

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Benefits Overview

At the Ghirardelli Chocolate Company, we offer broad range of benefits to our exempt and non-exempt employees. These may include the following:

  • Medical/dental/vision plans
  • Flexible time off
  • Paid holidays
  • Life insurance
  • 401(k) retirement ...

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